All AHA Programs are Globally Recognized and Industrial Ready !

• F&B 6 Months
• Housekeeping 6 Months
• Front-office 6 Months

Course Objectives

• Understand the needs of Guests/handling groups/ Coordinate guest service

• Difficult Guests and difficult attitudes

• Having the right acumen and guest services skills.
• To be the ambassadors for their properties and being able to show the TRUE MALAYSIAN hospitality.
• Sell guest rooms, register guests & assign guest rooms
• Provide information about the hotel, the surrounding community & any attractive or events of interest to guests
• Maintain accurate room status & monitor credit
• Produce guest account statements & complete proper financial settlement

Course Contents

Module 1:        Introduction to Hotel Industry

Module 2:        Customer Service/Grooming/Self Attributes

Module 3:        Provide Safety & Security for Guests

Module 4:        Handle Guest/Resident Arrival & Handle Guest/Resident Departures

Module 5:        Maintain Guest/Resident Accounts

Module 6:        Marketing Skills

At the end of the course, participants will be able to:

• Understand the Front Office operation
• Handle reservation
• Handle guest check-in and check out
• Understand Front Office on-going responsibilities
• Understand the front office accounting and night auditing
• Handle Check-out and Settlement
• Handle Front Office Accounting