All AHA Programs are Globally Recognized and Industrial Ready !
- F&B 6 Months
- Housekeeping 6 Months
- Front-office 6 Months
Course Objectives
- Understand the needs of Guests/handling groups/ Coordinate guest service
- Difficult Guests and difficult attitudes
- Having the right acumen and guest services skills.
- To be the ambassadors for their properties and being able to show the TRUE MALAYSIAN hospitality.
- Sell guest rooms, register guests & assign guest rooms
- Provide information about the hotel, the surrounding community & any attractive or events of interest to guests
- Maintain accurate room status & monitor credit
- Produce guest account statements & complete proper financial settlement
Course Contents
Module 1: Introduction to Hotel Industry
Module 2: Customer Service/Grooming/Self Attributes
Module 3: Provide Safety & Security for Guests
Module 4: Handle Guest/Resident Arrival & Handle Guest/Resident Departures
Module 5: Maintain Guest/Resident Accounts
Module 6: Marketing Skills
At the end of the course, participants will be able to:
- Understand the Front Office operation
- Handle reservation
- Handle guest check-in and check out
- Understand Front Office on-going responsibilities
- Understand the front office accounting and night auditing
- Handle Check-out and Settlement
- Handle Front Office Accounting