All AHA Programs are Globally Recognized and Industrial Ready !

  • F&B 6 Months
  • Housekeeping 6 Months
  • Front-office 6 Months

 Certification

Certificate in Front-Office Management

Course Schedule

Duration: 6 months

Course Objectives

  • Understand the needs of Guests/handling groups/ Coordinate guest service
  • Difficult Guests and difficult attitudes
  • Having the right acumen and guest services skills.
  • To be the ambassadors for their properties and being able to show the TRUE MALAYSIAN hospitality.
  • Sell guest rooms, register guests & assign guest rooms
  • Provide information about the hotel, the surrounding community & any attractive or events of interest to guests
  • Maintain accurate room status & monitor credit
  • Produce guest account statements & complete proper financial settlement

Course Contents

Module 1:        Introduction to Hotel Industry

Module 2:        Customer Service/Grooming/Self Attributes

Module 3:        Provide Safety & Security for Guests

Module 4:        Handle Guest/Resident Arrival & Handle Guest/Resident Departures

Module 5:        Maintain Guest/Resident Accounts

Module 6:        Marketing Skills

At the end of the course, participants will be able to:

  • Understand the Front Office operation
  • Handle reservation
  • Handle guest check-in and check out
  • Understand Front Office on-going responsibilities
  • Understand the front office accounting and night auditing
  • Handle Check-out and Settlement
  • Handle Front Office Accounting